Location: Belfast
Hours: Full-time 37.5 hours

About the Role:

MPA Recruitment, on behalf of the Business Services Organisation (BSO), is recruiting Band 5 ICT Operations Support Officers to join the Digital Operations team. This role provides second-line ICT support across Health and Social Care services in Northern Ireland, ensuring critical business and clinical systems remain operational. Working within an ITIL and ISO-accredited environment, you'll support system maintenance, troubleshooting, service requests, projects and customer support while contributing to the delivery of high-quality ICT services.

Key Responsibilities:

ICT Support & Systems Management

• Provide second-line technical support for ICT systems and applications.
• Diagnose and resolve technical incidents, service requests and system issues.
• Support system implementation, maintenance and configuration management.
• Monitor ICT services to ensure performance, availability and reliability.

Customer & Technical Support

• Provide technical advice and guidance to customers and system users.
• Build strong relationships with stakeholders, suppliers and third-party providers.
• Escalate complex technical issues where required and ensure service levels are met.

Service Improvement & Compliance

• Support ICT audits, security compliance and operational documentation.
• Assist with service reporting, policy development and continuous improvement initiatives.
• Ensure compliance with ITIL processes, information governance and organisational standards.
• Project & Team Support
• Contribute to ICT projects and system implementations.
• Research emerging technologies and recommend service improvements.
• Work collaboratively with colleagues and external suppliers to deliver high-quality ICT services.

What We’re Looking for?

Essential Criteria:

• Applicants must meet one of the following:
• Degree in a Computer Science-related discipline with 1 year's relevant ICT experience; or
• HND in a Computer Science-related discipline with 2 years' relevant ICT experience; or
• 4 years' relevant ICT systems support experience.
• Excellent communication and problem-solving skills.
• Ability to analyse technical issues and work under pressure.
• Strong organisational skills with excellent attention to detail.

Desirable

• Experience delivering customer-focused ICT services.
• Knowledge of Health & Social Care systems.
• ITIL Foundation Certification.

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay.
• Holiday pay.
• Ongoing support from your dedicated MPA Recruitment Consultant.
• Opportunity to work within a leading public sector ICT environment
• Excellent public sector experience.
• Potential for extension beyond the initial contract

Why Apply?

• Support critical ICT systems that underpin healthcare across Northern Ireland.
• Gain experience in a modern ITIL and ISO-accredited environment.
• Develop your technical skills while working on innovative ICT projects.
• Join a collaborative team delivering essential digital services.

MPA Recruitment is an equal opportunities employer.