Location: Dundonald
Hours: 30-37.5 hours per week depending on shifts allocated
 

About the Role:

MPA Recruitment is seeking a Switchboard Operator on behalf of a public sector healthcare client. You will be part of a 24/7 team handling internal and external calls, responding to emergencies, monitoring alarms, and providing essential communication support across healthcare sites.

Key Responsibilities:

As a Switchboard Operator, your duties will include:

• Manage incoming calls professionally and efficiently.
• Act as the first point of contact for staff, patients, and the public.
• Respond to emergency situations, including major incidents, fire alarms, cardiac arrests, and security alerts.
• Maintain accurate records, logs, and communication directories.
• Monitor and report faults relating to alarms, pagers, and telephone systems.
• Provide information and support while remaining calm in high-pressure situations.
• Work independently and as part of a team during out-of-hours shifts.

What We’re Looking For:

Essential Criteria:

• 4 GCSEs (A–C), including English and Maths, or equivalent; or
• 1–2 years' experience in a switchboard, call centre, or administrative role.

Skills Required:

• Excellent communication and customer service skills.
• Strong IT and keyboard skills, including Microsoft Office.
• Ability to prioritise workload and manage emergencies.
• Professional, calm, and reliable under pressure.
• Flexible to workdays, nights, weekends, and bank holidays.

What we can offer you:

• Weekly pay
• Holiday pay
• 24/7 support from our dedicated recruitment consultants
• Opportunity to work within a critical healthcare communications environment
• Ongoing rota-based work including working
• weekends/bank holidays/night shifts

Why Apply?

• Be part of a vital 24/7 emergency communications service
• Gain experience supporting multiple hospital sites across Northern Ireland
• Develop skills in emergency call handling and critical incident response
• Work within a supportive and professional team environment

MPA Recruitment is an equal opportunities employer.