Location: Meadowlands, Musgrave Park Hospital

Hours: Full-Time (Mon to Fri 37.5 hours)

About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint an Administrative Support (Band 3) to support services within the Hospital at Home Team.

This is an excellent opportunity to join a busy healthcare environment, providing vital administrative and clerical support to frontline services. Working as part of a professional team, you will contribute to the efficient day-to-day operation of hospital and community-based departments while delivering a high standard of customer service to patients, visitors, and healthcare professionals.

The successful candidate will be highly organised, customer-focused, and able to manage a variety of administrative tasks within a fast-paced environment.

Key Responsibilities:

Administration & Secretarial Support

• Provide comprehensive administrative and secretarial support to the Hospital at Home team.
• Prepare correspondence, reports and other documentation, including audio and copy typing.
• Process referrals, manage incoming mail and maintain accurate electronic and paper-based records.
• Support meetings by preparing documentation, taking minutes and following up on actions.

Communication & Customer Service

• Act as the first point of contact for patients, carers, GPs, Consultants and external agencies.
• Respond to telephone enquiries, take messages and ensure timely follow-up.
• Arrange interpretation services and provide a professional, confidential service at all times.

Patient Administration & Records Management

• Coordinate patient appointments, admissions, transport and fast-track referrals.
• Register new patients and maintain patient records, case notes and clinical documentation.
• Ensure test results, x-rays and medical records are available for the clinical team when required.
• Support data collection and maintain records in line with Trust policies and data protection requirements.

General Office Support

• Maintain stock and stationery supplies and support the day-to-day running of the department.
• Prioritise workload effectively, provide cover for colleagues during periods of leave and adapt to changing service needs.
• Carry out a range of administrative duties to ensure the smooth and efficient operation of the Hospital at Home service.

What We’re Looking for?

Essential Criteria:

Applicants must demonstrate one of the following:

• 4 GCSEs at Grades A-C (or equivalent), including English Language

OR

• NVQ Level 2 in Administration (or equivalent qualification)

OR

• At least 1 year's administrative or clerical experience

In addition, applicants must demonstrate:

• Experience using Microsoft Word, Excel, Outlook, or equivalent software packages
• Strong organisational skills with the ability to prioritise workload effectively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• High levels of accuracy and attention to detail
• Ability to work in a busy and changing environment
• Experience maintaining filing systems, records, and office administration processes

Desirable Criteria:

• Previous experience within a healthcare or public sector environment
• Experience in word processing or data entry roles

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay
• Holiday pay
• Pension contribution
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector opportunities
• Ongoing role availability — if one placement ends, we aim to secure another.

Why Apply?

• Gain valuable experience within the Health & Social Care sector
• Develop your administrative and customer service skills in a professional healthcare environment
• Work as part of a supportive and dedicated team
• Opportunities for ongoing assignments and career progression
• Make a meaningful contribution to the delivery of patient services

MPA Recruitment is an equal opportunities employer.