Administrative Support

  • Location:


  • Sector:

    Customer Service & Admin

  • Contact:

    Jamie Winchester

  • Contact email:

  • Job ref:


Job Role: Admin Support

The post-holder will provide administrative support services, requiring a high degree of initiative and diplomacy, to senior staff within the Public Health duty team.

Location - Arches WTC

Hours of Work - Monday to Friday, 9am-5pm

Salary - £10.40 Per hour

Contract - Ongoing

What the role entails:

  • Answer and record telephone calls and process highly sensitive and confidential information accurately and communicate this to appropriate health protection staff for action.
  • Provide administration support for duty room emails and action them appropriately.
  • Be responsible for producing weekly reports and activity within the duty room.
  • Input and retrieval of data from manual and electronic systems.
  • Assistance in the provision of statistical information as required.
  • Ensure the timely handling and distribution of mail, including electronic mail.
  • Maintain comprehensive filing systems, including manual and electronic files in accordance with client’s policy.
  • Word processing and typing as required, including the compilation of agendas and papers.
  • Manage administrative work tasks in a timely and efficient manner and ensure work is prioritised accordingly.
  • Provide administrative support for projects as requested by health protection staff, assisting with collation and presentation of reports as necessary.
  • Organise meetings, seminars and workshops including preparation of papers, arranging venues, notifying attendees, minute-taking, and follow-up action.
  • Make appropriate travel and organisational arrangements as required.
  • Maintaining a high level of confidentiality of information in line with current legislation.
  • Working as a member of the administrative team providing cover for colleagues as required.
  • Any other duties as may reasonably be required in support of the function in the Duty Room, prevention and control of communicable disease and environmental hazards.
  • To support the client in meeting their obligations under Risk Management by adhering to the control’s assurance standards identified in the Risk Register.

Essential Criteria:

  • 4 GCSE’s (including GSCE Maths and GCSE English Language (Grades A* - C) OR equivalent qualification to demonstrate literacy and numeracy


NVQ Level II in Administration and one years Admin Experience.


  • A Minimum 2 years’ experience in an office environment to include word processing experience


18 month’s relevant experience in an office environment to include the use of Microsoft Office Suite (including Word, Excel, Outlook & Power-point)

  • Excellent communication skills.
  • Ability to maintain accurate records.
  • Ability to work within a team.
  • Ability to prioritise and manage workload effectively to meet strict deadlines
  • Able to work within a rapidly changing environment.