Job description
Prepare media and marketing plans for specific services areas/Council departments in line with the Council’s corporate plan, departmental business plans and the Communication Strategy
Work with customer services section and service managers to ensure that a research plan is in place to inform future service provision and marketing and PR activity
Keep up to date with service sales, usage, uptake data specific trends and sector developments to inform service provision and marketing and PR activity
Respond to media queries and where necessary liaise with CLT, Head of Communication and Customer Services to research and agree responses to the media enquiries
Demonstrate a team approach to achieving the objectives of the Section through full flexibility in relation to tasks undertaken
Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion
Continuously develop personal knowledge and skills to enhance internal and external customer service
Comply with, and ensure that other staff comply with, policies and procedures including those relating to health, safety, wellbeing and safeguarding
Promote equality and diversity across all service areas through clear leadership, effective policy implementation and demonstrating appropriate behavior's in line with Company values
Carry out any other relevant duties which may be assigned including working in other sections of the Department
Essential Criteria
· Third level Qualification
OR
· Possess at least 3 years recent broad based experience in a wide range of Marketing and PR activities as detailed below
Essential Experience
· Possess at least 2 years recent experience in a wide range of Marketing and PR activities of products and/or services to include experience of the following:
- Managing media relations
- Coordinating and managing major events
- Preparing and producing publications
- Awareness of Managing Financial Budgets