Role details 
Monday - Friday 9am-5pm 
Contract until end of January 2027 (Possible chance of extension) 

The successful candidate will: 

• Provide excellent customer service, take ownership of queries and complaints, resolve issues and manage customer expectations professionally.
• Build and maintain effective working relationships with tenants, contractors, public representatives and internal colleagues.
• Work proactively as part of a team to support the effective delivery of housing services.
• Act professionally and responsibly to maintain and protect the reputation of the Housing Executive.
• Comply with all organisational policies, procedures and legal requirements, including equality, health and safety and information governance.
• Direct managers and colleagues to the appropriate person or department for matters outside the remit of the role.
• Work flexibly, follow management direction and confidently use existing and new IT systems and technology.
• Meet all HR, performance management, training and development requirements relevant to the role.
• Maintain accurate records of decisions and outcomes, ensuring all actions are proportionate, legal, auditable and necessary.
• Comply with GDPR requirements and ensure all personal and confidential information is handled securely.
• Provide office cover when required and undertake other relevant duties in line with the needs of the service.

The successful candidate will require a Basic AccessNI check.