Job Title: Higher Clerical Officer (Band 3) 
Hours: 37.5 hours per week (Monday–Friday with occasional evenings and weekends)

We are looking for an organised and reliable Clerical Officer to provide efficient administrative support within our team. The successful candidate will be responsible for maintaining accurate records, processing documents, handling correspondence, and delivering excellent customer service to colleagues and the public. Strong communication skills, attention to detail, and the ability to manage a varied workload are essential.

Key Responsibilities

• Book, amend, and manage patient appointments.
• Maintain accurate patient records using RIS, PACS, and other clinical systems.
• Respond to telephone, email, and face-to-face enquiries from patients and healthcare professionals.
• Prepare appointment letters, reports, and other departmental correspondence.
• Arrange interpreters, transport, and process referrals where required.
• Provide general administrative support, including scanning, filing, and document management.
• Ensure confidentiality and compliance with Trust policies, GDPR, and departmental procedures.
• Work collaboratively with colleagues to deliver a high-quality, patient-focused service.

Essential Requirements

• GCSEs (or equivalent) with clerical/administrative experience.
• Proficient in Microsoft Office.
• Strong communication, organisational, and customer service skills.
• Excellent attention to detail and ability to work independently and as part of a team.
• Flexible to work across Trust sites and participate in evening/weekend rotas.

Desirable

• Experience using hospital systems such as RIS, PACS, or PAS.