Location: Belfast
Hours: 37 hours per week (Monday to Friday: 9am to 5pm) with 30min lunch.
Salary: £14.35 per hour
Contract: Temporary

About the Role:

On behalf of our client, the Northern Ireland Housing Executive (NIHE), MPA Recruitment is seeking to appoint a Leasehold Officer to join their team in Belfast.

This is a fantastic opportunity for an organised and customer-focused administrator with strong communication skills and experience working with customers, information systems and stakeholders.

The successful candidate will be responsible for managing customer queries, maintaining accurate records and providing a professional and efficient service.

Key Responsibilities:

Customer & Stakeholder Support

• Build and maintain effective relationships with internal and external stakeholders.
• Provide a high standard of customer service, taking ownership of queries and complaints through to resolution.
• Respond to customer and stakeholder enquiries accurately, professionally and within required timescales.
• Investigate queries and take appropriate action to achieve positive outcomes.

Administration & Information Management

• Maintain accurate and up-to-date information across relevant systems.
• Ensure records are maintained in line with organisational procedures and information governance requirements.
• Support the implementation of organisational policies, procedures and frameworks.
• Ensure all work is completed in accordance with relevant legal, regulatory and organisational requirements.
• Work collaboratively with colleagues to support the effective delivery of services.

What We’re Looking For:

Essential Criteria:

Applicants must meet one of the following:

• BTEC Higher qualification or equivalent, plus at least 1 year's relevant general administrative experience.
• OR
• BTEC National qualification or equivalent, plus at least 2 years' relevant general administrative experience.

Relevant administrative experience must:

• Have been gained within an office-based environment; and
• Include either investigatory responsibility, customer care responsibility, or experience using and maintaining information systems.

In addition, applicants should demonstrate:

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Good attention to detail and accuracy.
• Ability to manage and prioritise customer queries effectively.
• Ability to work independently and as part of a team.
• Strong customer service skills.

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

What we can offer you:

• Weekly pay
• Holiday pay
• Pension contribution
• 24/7 support from our dedicated recruitment consultants
• Opportunity to gain experience within a major public sector organisation
• Experience working within a construction and property investment environment

Why Apply:

• Gain valuable experience within the Northern Ireland Housing Executive.
• Develop your customer service and administrative skills within a public sector environment.
• Work with a range of internal and external stakeholders.
• Take ownership of customer queries and contribute to positive outcomes.
• Excellent opportunity for an experienced administrator looking to develop their public sector career.

MPA Recruitment is an equal opportunities employer.