About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint an HR Support Officer based in Belfast.

This is an excellent opportunity for an experienced HR or Learning & Organisational Development professional to join a busy and supportive team. The successful candidate will play a key role in delivering a professional, customer-focused HR and L&OD service, supporting employees and managers across a wide range of people-related processes.

Working within a fast-paced environment, you will provide comprehensive administrative support, maintain HR systems and records, coordinate training activities, and contribute to the effective delivery of HR and organisational development initiatives.

Key Responsibilities:

HR & Learning and Development Support

• Support the Senior HR/L&OD Advisor in delivering a proactive, professional, and customer-focused HR and Learning & Organisational Development service.
• Provide administrative support across all aspects of the employee lifecycle, ensuring compliance with organisational policies and procedures.
• Assist with the administration of annual leave, probation periods, new starters, leavers, transfers, and employee changes.
• Process training requests and support the coordination of learning and development activities.

Systems & Record Management

• Maintain HR, Learning & Organisational Development, and Learning Management System (LMS) records accurately and efficiently.
• Update databases, spreadsheets, and electronic records in line with GDPR and Data Protection requirements.
• Produce reports, statistics, management information, and correspondence as required.
• Ensure all employee and organisational records are maintained with a high level of accuracy and confidentiality.

Training & Organisational Development

• Organise and support training events, workshops, and development activities.
• Maintain training records and monitoring information to support organisational reporting requirements.
• Assist in evaluating learning activities and maintaining associated documentation.

Customer Service & Advisory Support

• Deliver a high standard of customer service to managers, employees, and external stakeholders.
• Respond professionally to HR and L&OD queries via telephone, email, and face-to-face communication.
• Provide guidance on employee services, policies, procedures, and terms and conditions of employment.
• Support managers in accessing relevant HR information and resources.

Compliance & Continuous Improvement

• Assist with maintaining HR case files and updating policies, procedures, and Standard Operating Procedures.
• Support responses to Freedom of Information (FOI) and Data Protection requests.
• Work collaboratively with departments including Finance and IT to ensure effective service delivery.
• Contribute to continuous improvement initiatives across HR and Learning & Organisational Development functions.

What We’re Looking for?

Essential Criteria:

Applicants must demonstrate one of the following:

• At least 2 A Levels (or equivalent Level 3 qualification) and a minimum of 1 year's experience working within a Human Resources or Learning & Organisational Development function

OR

• At least 5 GCSEs at Grade C or above (or equivalent), including English and Maths, and a minimum of 2 years' experience working within a Human Resources or Learning & Organisational Development function

In addition, applicants must demonstrate:

• Experience maintaining and updating records on electronic systems and databases
  • Experience generating reports and management information
  • A working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
  • Strong organisational and administrative skills with excellent attention to detail
  • The ability to manage confidential information appropriately
  • Excellent communication and customer service skills

Desirable Criteria:

• Experience using HR, Learning & Organisational Development, or Payroll systems
• Previous experience working within a public sector environment

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay
• Holiday pay
• Pension contribution
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector opportunities
• Ongoing role availability — if one placement ends, we aim to secure another.

Why Apply?

• Gain valuable experience within a professional HR and Learning & Organisational Development environment
• Develop your knowledge across a broad range of HR functions and employee services
• Work as part of a supportive and collaborative team
• Enhance your skills in HR systems, employee relations support, training coordination, and complianceBuild experience within a respected public sector organisation

MPA Recruitment is an equal opportunities employer