Job description
Job Role: Electronic Call Monitoring Officer - Belfast and Newry
We are pleased to be recruiting an Electronic Call Monitoring Officer to join our domically care client in their Belfast branch, covering Belfast and Newry.
As a leading provider of Healthcare services to the local community, they ensure they provide fully trained and qualified staff to care for their clients.
We need an ECM Officer with working knowledge of a CM2000 system or similar on a full time basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
Contract: Permanent
Hours: 37.5 Hours per week
Location: Belfast / Newry
Rate of Pay: £18,000/annum + Benefits & Pension
What the role entails:
- Direct responsibility for the management of the ECM system (you must have working knowledge of this system)
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management
- Providing support to staff members as required.
- Take part in the On Call out of hours’ service as required.
- Adhering to company privacy policies and procedures at all times.
If you think this role is for you, please submit your CV to Michael.McAlinden@mparecruitment.co.uk or call our office on 02895211111 for more information.