Supporting Northern Ireland Housing Services

MPA Recruitment are working in partnership with the NIHE, and we are currently recruiting for a Clerical Officer to join a busy and professional team supporting housing services in County Armagh. This is an excellent opportunity for an organised and customer-focused individual seeking valuable experience within a respected public sector environment. We have roles in Portadown, Craigavon, Banbridge and Dungannon

The Role

As a Clerical Officer, you will provide essential administrative support, helping to ensure the efficient delivery of services while maintaining the highest standards of professionalism, confidentiality, and customer care.

Key Responsibilities

• Managing confidential documents through accurate scanning, filing, and record management processes.
• Responding professionally to customer enquiries via telephone, email, and webchat.
• Maintaining and updating records across a range of databases and systems.
• Providing administrative support including scheduling appointments, coordinating meetings, and diary management.
• Processing data accurately and ensuring information is kept up to date.
• Using judgement and problem-solving skills to resolve routine administrative queries.
• Working in accordance with established policies, procedures, and confidentiality requirements.
• Collaborating effectively with colleagues, customers, and external stakeholders to support service delivery.

What We're Looking For

The successful candidate will demonstrate:

• Excellent organisational and administrative skills.
• Strong communication and customer service abilities.
• High levels of accuracy and attention to detail.
• The ability to handle sensitive and confidential information appropriately.
• Competence in Microsoft Office applications and data management systems.
• The ability to work independently and as part of a team.
• A proactive and professional approach to work.

Benefits

• 23 days annual leave plus 12 public holidays.
• Valuable experience within a well-established public sector organisation.
• Structured and supportive working environment.
• Opportunity to develop administrative and customer service skills.
• Full training and ongoing support provided.

Additional Information

Location: County Armagh
Sector: Public Sector / Housing Services
Access NI: Basic Disclosure Required
Qualifications: No specific qualifications required
Professional Registration: Not required

Why Apply?

This is an excellent opportunity to join a respected organisation that plays an important role in supporting local communities. If you are organised, reliable, and enjoy working in a professional administrative environment where no two days are the same, we would be delighted to hear from you.

Apply today to take the next step in your administrative career.