Administrative Assistant

MPA Recruitment is seeking a reliable, organised and detail-oriented Administrative Assistant to join our professional team.

This is a great opportunity for someone who enjoys working in a busy office environment, has a keen eye for detail and takes pride in keeping things organised. You'll play an important part in supporting the day-to-day running of the business, helping the team stay on track, keeping records up to date and ensuring everything runs smoothly.

Key Responsibilities

• Process customer and third-party transactions in line with Shared Services policies and procedures, ensuring all work is completed within agreed timescales.
• Carry out debt collection activities, working towards established targets and following relevant procedures.
• Monitor customer and suspense accounts, ensuring the debtors' ledger accurately reflects all outstanding debt.
• Support the investigation and resolution of escalated queries from the Income Shared Services Centre.
• Review income reports to identify discrepancies and variations in employee pay, ensuring any issues are resolved before income processing.
• Identify and report system-related issues to the Income Team Leader.
• Process and audit transactions and data entry, ensuring the FPL system is accurately maintained to support effective income processing.
• Provide comprehensive administrative support to the Income Shared Services Centre, ensuring operations remain efficient, accurate and up to date.
• Deliver a professional and helpful customer service to employees and colleagues at all levels, responding to queries relating to systems, policies and procedures.

Skills and Experience

Essential:

• Previous customer service experience.
• Administrative experience.
• Good working knowledge of Microsoft Office.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to work efficiently, manage priorities and meet deadlines.

Desirable:

• Previous experience in a similar administrative-related role.

Take the next step in your career with MPA Recruitment.