Location:

Dundonald

Hours:

Flexible shift pattern – primarily night shifts (9:00pm – 8:00am). Applicants must be flexible to work days, evenings, weekends and public holidays where required.

Contract:

Temporary - Initially 3 months

About the Role:

MPA Recruitment is currently recruiting on behalf of our public sector client for an Emergency Department / Urgent Care Centre Receptionist.

This is an exciting opportunity to join a busy Emergency Department where you will be the first point of contact for patients, relatives and healthcare professionals. Working within a fast-paced and often demanding environment, you will provide high-quality reception and administrative support to the multidisciplinary team while ensuring patients receive a professional, efficient and compassionate service.

This role requires excellent communication skills, the ability to remain calm under pressure, and a commitment to maintaining patient confidentiality at all times.

Key Responsibilities:

Reception & Patient Administration

• Welcome patients, relatives and visitors to the Emergency Department/Urgent Care Centre.
• Register patients accurately using the Encompass Patient Administration System, ensuring demographic information is correct and up to date.
• Book, amend and cancel appointments where required.
• Monitor patients arriving in the department and escalate concerns to clinical staff in line with departmental procedures.
• Inform patients of waiting times and provide excellent customer service throughout their visit.

Administrative Support

• Scan and upload patient documentation to electronic records.
• Maintain accurate electronic and manual filing systems.
• Process clinic lists and prepare associated documentation.
• Manage incoming and outgoing correspondence, including emails and post.
• Complete travel expense forms and other patient-related documentation where required.
• Use Microsoft Office applications including Word, Excel and Outlook.

Communication & Customer Service

• Respond to telephone and face-to-face enquiries from patients, relatives, GPs and healthcare professionals.
• Assist patients, including elderly or vulnerable individuals, arranging transport where required.
• Liaise effectively with multidisciplinary teams, external agencies and hospital departments.
• Deal sensitively and professionally with distressed, anxious or challenging individuals.

General Duties

• Monitor reception systems and report IT or equipment faults.
• Maintain stock levels within the department.
• Participate in staff training, mandatory training and departmental meetings.
• Support continuous service improvement and adhere to GDPR, Trust policies and confidentiality requirements.

What We’re Looking for?

Essential Criteria:

Applicants must meet one of the following:

• 4 GCSEs (Grades A-C), including English Language and Maths (or equivalent), plus 1 year's experience in a public-facing administrative or clerical role.

OR

• 2 years' experience in a public-facing administrative or clerical role.

Applicants must also have:

• At least 1 year's word processing experience.
• Experience using Microsoft Word, Excel and Outlook.
• Excellent communication and organisational skills.
• Ability to prioritise workload in a busy environment.
• Ability to work independently and as part of a team.
• Ability to deal with sensitive and confidential information appropriately.
• Knowledge of GDPR principles.

Desirable

• Previous experience working within an Emergency Department or Urgent Care setting.
• Experience using the Encompass Patient Record System.

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay.
• Holiday pay.
• Ongoing support from your dedicated MPA Recruitment Consultant.
• Opportunity to gain valuable experience within a busy Emergency Department.
• Excellent public sector experience.
• Potential for extension beyond the initial contract

Why Apply?

• Be part of a vital frontline healthcare service.
• Develop valuable NHS/HSC administration experience.
• Work within a supportive multidisciplinary team.
• Gain experience in a fast-paced clinical environment where no two days are the same.
• Build your knowledge of patient administration systems and healthcare processes.