Location: Belfast

Hours: 37 hours per week (Monday to Friday: 9am to 5pm)

Contract: Temporary

About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint an Admin Officer based in Belfast.

This is an excellent opportunity for an experienced administrator to join a busy public sector environment. The successful candidate will play a key role in supporting service delivery through effective communication, accurate data management, and coordination with internal teams and external stakeholders.

You will be responsible for a range of administrative duties, ensuring that customer enquiries are handled efficiently and that operational processes run smoothly.

Key Responsibilities:

Customer Service & Communication

• Respond to internal and external stakeholders via telephone in a professional manner.
• Handle enquiries from tenants, operatives, and service users.
• Manage and respond to customer queries via email.

Administrative Support

• Perform accurate and timely data entry across internal systems.
• Maintain and update records, ensuring information is current and accessible.
• Support general office administrative functions as required.

Coordination & Liaison

• Liaise with internal teams, contractors, and external stakeholders.
• Ensure issues are resolved efficiently and escalated where necessary.
• Support service delivery through effective communication and follow-up.

Systems & Reporting

• Use a range of IT systems to manage and retrieve customer information.
• Monitor service activity and support performance reporting.
• Ensure compliance with internal processes and data management standards.

What We’re Looking For:

Essential Criteria:

• 5 GCSEs (or equivalent) including English and Maths
• At least 1 year of experience in an administrative role
• Proficiency in Microsoft Office (Word and Excel) at an intermediate level
• Strong communication skills and attention to detail

Other Requirements:

• Ability to manage workload and prioritise tasks effectively
• Good organisational skills and accuracy in data handling
• Ability to work independently and as part of a team

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

What we can offer you:

• Weekly pay
• Holiday pay
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector roles
• Ongoing role availability — if one placement ends, we aim to secure another

Why Apply:

• Gain valuable experience within the public sector
• Work in a fast-paced and supportive team environment
• Develop your administrative and customer service skills
• Opportunity for further roles and career progression

MPA Recruitment is an equal opportunities employer.