Job Role:  E.D. Tracker (Emergency department – UH)

MPA are excited to be working alongside our large public sector client to recruit for a Emergency department tracker. in

The post holder will work as an integral part of the Emergency Department’s Multidisciplinary Team to ensure all patients are seen and treated within the Priorities for Action (PFA) targets.

The post holder will be required to provide timely information on all aspects of the progress of patient care within their journey in the ED.

Location – Belfast -UH

Hours of Work – 37.5 hours per week:
(including but not limited to Evenings / weekends /twilight shift / Christmas day and boxing day)

Salary - £14.06 -per hour

What the role entails:

1. To take an active role in supporting the Emergency Department Team in the delivery of high quality, timely, safe and effective care.
2. The Patient Tracker will assist in ensuring the patient’s attendances meet the PFA target by mapping and scrutinising in real time the patient journey throughout the Emergency Department.
3. The Patient Tracker will work closely and communicate directly with the Nurse in Charge/Consultant in Charge and regularly ensure that the ICT computer system tracking grid and any other relevant systems are updated regularly.
4. Communicate effectively with other members of the Emergency Department Team, other healthcare professionals, individuals and agencies both inside and outside the Trust.
5. Update and maintain all relevant electronic and paper-based systems entering data in real time and communicating this information to the appropriate clinical staff in a timely manner.  Proactively follow up patient investigation results and bring to the attention of the appropriate clinical staff.
6. Maintain an overview of entire activity within the Department including triage, minors, majors and resuscitation areas.  This information must be communicated to the Lead Nurse, highlighting where any pressure/delays may be occurring.
7. The Patient Tracker will be expected where appropriate to liaise with relevant stakeholders, i.e. clinical teams, bed management etc. regarding waiting times and delays in the patient journey.
8. Identify delays in patient discharge and inform appropriate clinical staff.
9. Ensure protocols governing confidentiality are adhered to at all times.

Essential Criteria:

HNC/HND or equivalent/higher qualification in an administrative related field AND 1 years’ experience in a clerical/administrative role

OR

NVQ Level 3 in Administration AND 2 years’ experience in a clerical/administrative role

OR

4 GCSEs at Grades A-C including Maths and English or English Language (excluding English Literature) or equivalent/higher qualification AND 3 years’ experience in a clerical/administrative role.

OR

4 years’ experience in a clerical/administrative role at Band 3.

2 years’ equivalent experience in the use of Microsoft Office Products including Microsoft Word and Excel.

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post

Effective communication skills, both written and verbal to meet the needs of the post in full.

Ability to Lead a team and use own initiative

Excellent organisational and administrative skills.

Ability to work under pressure and meet timescales.

Ability to work as part of a team.

Ability to use own initiative.

Ability to meet contractual requirements of post.