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Patch Manager - 3372

Job description

​Job Title:

Patch Manager - 3372

On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Patch Manager in the Dundonald Area.

Location: Church Road, Dundonald.

Hours of work: 37 hours per week (Monday to Friday: 09.00am to 5pm)

Salary range: £13.91

Closing Date: 22nd January 2024

Key Responsibilities:

The main duties of this role can be broadly divided into 2 subcategories: Tenancy Management & Sustainment and Estate Management.

The role requires that all decisions taken should be made in accordance with the Housing Executive’s Standing Orders and Board Scheme of Delegations:


•Tenancy termination & management of Housing Executive empty properties (voids).

•Tenancy commencement activities.

•Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates / properties.

•Secure tenants seeking to transfer to other social housing.

•Succession, assignment, joint tenancy & direct exchange applications.

•Income Collection and rent account management in respect of new, existing, and outgoing tenants.


•Estate management.

•Planned maintenance and associated consultation, customer payments, organising, recording, and monitoring associated decant and other arrangements for tenants as necessary.

•Community involvement, community cohesion and community safety.

•Liaison with the Housing Executive’s leasehold unit regarding leaseholders within the patch, as necessary.

The following are not an exhaustive list of duties.

Knowledge, Skills and Experience:

Hold a degree (Level 6*) or equivalent and a minimum of 1 year’s relevant experience in a customer support environment.


Hold a BTEC Higher Cert/Diploma (Level 5*) qualification in Housing and a minimum of 1 year’s relevant experience in a customer support environment.


Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent and a minimum of 2 years relevant experience in a customer support environment.


Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.

Experience of working in a customer focused environment with a proven ability of delivering a high standard of customer service

Ability to work effectively with partners and develop professional relationships & networks across a wide range of services.

Good problem-solving skills: taking a pragmatic approach to understand and solve complex issues.

Successfully managing and prioritising a challenging workload with a wide range of responsibilities

Ability to communicate effectively with customers and other professionals in challenging situations.

Other Requirements:

Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes.

Demonstrate ability to make effective decisions on complex issues supported by knowledge, experience and appropriate policy and guidelines.

Additional Information:

•A Basic Access NI Check is required at a cost of £18.

How to Apply

To apply for this position please send your CV to

Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.