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IT Service Analyst - 3348

Job description

​Job Title: IT Service Analyst - 3348

On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of an IT Service Analyst in the Belfast Area.

Location: Adelaide Street, Belfast

Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm)

Salary range: £13.91

Closing Date: 19th January 2024

Your Duties:

Your main duties will involve a combination of the following activities:

• Incident & Service Request Management.

• Problem Management.

• Change Management.

• Contract Management.

• Continual service improvement.

• Asset Management.

• IP Telephony Infrastructure Support.


• Build and maintain positive customer relations and deal with customer complaints in a sensitive and efficient manner.

• Deliver high standards of customer service and contribute as directed to the review and implementation of customer service delivery.

• Assist in the development of IT Service processes Attend when required - meetings, workshops/workgroups.

Your Profile:

• Possess a HND or equivalent level qualification (Level 5*) in a relevant IT related subject.


• Can demonstrate at least 1 years of relevant experience within the last 5 years of working within an IT Service desk role.


• Can demonstrate at least 2 years of relevant experience within the last 5 years of working within an IT Service desk role.


• Can demonstrate continued professional development including the attainment of relevant learning/qualifications.

Can demonstrate relevant experience in at least 3 of the following areas:

• Incident management

• Problem management

• Change management

• Contract/SLA management

• IT Asset management

• Continual service improvement.

• Can demonstrate experience in the use of Microsoft Office productivity tools.


• Possess a current driving licence and have access to a form of transport that enables them to meet the requirements of the post in full.

Additional Information:

• A Basic Access NI Check is required at a cost of £18.

How to Apply

To apply for this position please send your CV to

Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.