Housing Officer

Location: Belfast
Hours: 37 hours per week (Monday to Friday: 9am to 5pm)
Salary: £14.35
Contract: Temporary

About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint a Housing Officer based in Belfast.

This is an excellent opportunity to join a busy Housing team, providing high-quality administrative and customer support services. The successful candidate will play a key role in supporting the day-to-day operation of housing services, ensuring customer enquiries are handled professionally and efficiently while maintaining accurate records and systems.

Working within a fast-paced environment, you will provide administrative support, manage customer communications, and assist with the effective delivery of housing services.

Key Responsibilities:

Customer Service & Communication

• Provide a high standard of administrative and customer support within the Housing team.
• Answer and respond to customer calls professionally, compassionately, and efficiently using the organisation’s telephony system.
• Conduct outbound calls to customers to gather information for assessments and follow-up actions.
• Respond to customer enquiries in a timely and accurate manner through written and verbal communication.

Administration & Record Management

• Accurately record, update, and maintain customer information across databases and information systems.
• Complete general administrative duties including data entry, filing, and document management.
• Ensure all records are maintained in line with data protection and confidentiality requirements.
• Support continuous improvement by identifying opportunities to enhance administrative processes.

Inbox & Workflow Management

• Monitor and manage departmental inboxes, ensuring enquiries are actioned within agreed timescales.
• Utilise the Board app to triage, allocate, and manage workloads effectively.
• Ensure all actions and customer interactions are accurately logged and tracked.

Team Support

• Provide administrative and coordination support to colleagues across the Housing team.
• Assist with a range of operational tasks to ensure the smooth delivery of housing services.
• Undertake additional duties as required to support service delivery.

What We’re Looking For:

Essential Criteria:

Applicants must demonstrate one of the following:

• BTEC Higher (or equivalent) qualification plus 1 year's relevant general administrative experience

OR

• BTEC National (or equivalent) qualification plus 2 years' relevant general administrative experience

OR

• 3 years' relevant general administrative experience (candidates without formal qualifications will also be considered)
• In addition, applicants must demonstrate experience in all of the following areas:
• Delivering high-quality customer service via telephone or face-to-face within a busy working environment
• Carrying out general administrative duties including data entry and filing accurately and efficiently
• Communicating effectively with internal and external stakeholders, both verbally and in writing
• Maintaining databases and information systems and using Microsoft Office applications including Excel, Outlook, Word, and PowerPoint

Desirable:

• Previous experience working within a housing, public sector, or customer service environment
• Experience using case management or workflow systems

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

What we can offer you:

• Weekly pay
• Holiday pay
• Pension contribution
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector opportunities
• Ongoing role availability — if one placement ends, we aim to secure another

 Why Apply:

• Join a supportive and professional Housing team
• Gain valuable experience within the public sector
• Develop your administrative and customer service skills
• Contribute to the delivery of essential housing services within the community

How to Apply:

To apply, send your CV to [email protected] or contact our office on 02895 211111 for more information.

MPA Recruitment is an equal opportunities employer.