Job description
Job Title: Housing Advisor - 3160
Adept at Customer Service? Do you desire to work in a public sector organisation where you will make a difference in people's lives? On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Housing Advisor.
The prime characteristics of the grade are the management and control of staff and resources in relation to recognised objectives requiring specific decisions to be made in relation to a variety of issues.
Location: Adelaide Street, Belfast
Hours of work: 37 hours per week (Monday to Friday 9am-5pm)
Salary range: £13.91
Closing Date: 7th November 2023
Key Responsibilities:
Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their homes/temporary accommodation, conducting enquiries and collecting information to understand customer’s needs.
Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case.
Actively seek alternative accommodation in both private and public sectors as appropriate based on an understanding of the housing and support needs of the customer. This will include the day-to-day management, co-ordination and matching of applicants in housing need to suitable accommodation options ensuring that clients are kept appraised of the progress of their case.
Provide comprehensive housing assistance on matters such as eligibility, homelessness, security of tenure, public and private sector tenancies, housing and welfare benefits, income maximisation, arrears, harassment, unlawful eviction, home ownership, housing support, and other necessary areas of advice with the aim of preventing homelessness and sustaining tenancies.
When applicable, carry out a housing assessment under the Housing Selection Scheme.
Effectively manage a caseload ensuring that cases are prioritised to reduce the necessity for temporary accommodation admissions and limit the time customers spend in temporary accommodation.
Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time including attendance at case conferences when required.
Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.
Essential:
Have a degree level qualification and have a minimum of 1 year of relevant experience.
OR
BTEC Higher and have a minimum of 2 years of relevant experience.
OR
Exceptionally candidates not having the above level of qualification but who have 3 years of relevant experience will also be considered.
AND
Housing experience is desirable.
Additional Information:
A Basic Access NI Check is Required at a cost of £18.
Apply
To apply for this position please send your CV to chris.oneill@mparecruitment.co.uk
Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111
Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.
MPA Recruitment are operating as an Employment Business in relation to this vacancy.
MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.