Job description

MPA Recruitment is currently supporting the Northern Ireland Housing Executive in the recruitment of a Hostel Assistant to work alongside our management team.

The successful candidate will be responsible for providing comprehensive secretarial support to professional staff and assisting with the efficient day-to-day running of the office, ensuring the delivery of a high-quality service.

Working Hours and Pay:

• Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Rate: £13.69 per hour
• Payment: Weekly
• Additional: Holiday entitlement included

Skills we are looking for:

• Patient and respectful: able to listen to tenants and respond sensitively.
• Calm under pressure: comfortable handling an upset person or a difficult conversation.
• Observant: notices welfare concerns, hazards or repairs and reports them promptly.
• Organised: keeps accurate records and follows up issues.
• Good judgement: understands confidentiality, professional boundaries and when to seek help.

Key Duties and Responsibilities:

• Tenant liaison duties. (Property access arrangements, basic welfare checks and assistance)
• General office administrative duties. (Referral of repair and tenant support issues etc)
• Mandated property checks (Hostel fire checks, communal and bin area condition checks etc)
• Cleaning and basic maintenance of hostel flats and communal areas. (COSHH controlled products, hoovering and cleaning floors etc)
• Delivery of tenant starter packs (microwaves, kettles etc)
• Dispersed property district duties. (tenant liaison in locale to assist Patch Manager/Team Leader etc

Essential Criteria:

• Qualifications:
• 4 GCSEs (Grade A–C), including English Language and Mathematics.
• Experience:
• Minimum of 1 year’s paid clerical experience in an office environment, including use of Microsoft Office applications.
• IT Proficiency: Intermediate
• Access to a car