Drop In and female crash co-ordinator

  • Location:


  • Sector:

    Social Worker/Social Care Workers

  • Salary:

    21000-21500 Per Annum

  • Contact:

    Karen McCready

  • Contact email:


  • Contact phone:


  • Job ref:


  • Duration:


  • Startdate:

    as soon as possible

Job Role: Full Time Drop In and Female Crash Coordinator

We are pleased to be recruiting to be recruiting a Drop In and Female Crash Coordinator for our returning client for their team that cares and provides a service supporting the homeless people in Belfast City Centre.

As part of the management team you will lead a team of support workers responsible for the day to day running of our Drop In, providing immediate and ongoing support to both homeless and vulnerably housed people, many of whom have complex and multiple needs.

You will have particular responsibility for ensuring the team are, working with a harm reduction approach, meeting the basic needs of our client base, ensuring the services operate effectively as an assessment and multidiscplinary support hub for all as well as a place where our client group can participate in meaningful activities, training to sustain accommodation and socialise in a safe and welcoming environment.

You will also work with the assistant manager to ensure the smooth running of Annesgate, our female accommodation service.

You will have experience of leading a team and working with marginalised people with a range of support needs and have a strong understanding of homelessness issues. You must be able to work to the ethos of high tolerance, low threshold services.

Working hours and rate of Pay:

37.5 working hours per week - you will also be entitled to a daily 30 minute unpaid lunch break. Hours will normally be between 8am and 6pm although some weekend and evening work may be required in line with operational requirements.

(*All managers of services cover the on-call rota usually 1 week in 5/6 for which you will receive an extra payment allowance)

Salary: £21,525

Benefits: 22 days per annum plus Public/Bank Holidays (or pro rota) and Pension Scheme

What the role entails:

  • Uphold a low threshold, high tolerance ethos; to promote the principles of harm reduction; and, to maintain a person-centred and empowering approach to service delivery.
  • Demonstrate sound leadership skills by creating an environment which fosters teamwork, promotes diversity and places our service users at the heart of our service.
  • Motivate, mentor and monitor the work of the Drop In and Annsgate staff teams encouraging staff empowerment and development through, daily delegation, guidance and team meetings always ensuring achievement is recognised and/or rewarded.
  • Provide strong leadership to encourage good teamwork and recognise the team’s strengths and weaknesses. Be aware of team dynamics and ensure the workloads are shared fairly within the staff team.
  • Be familiar with the work of the Outreach, Case Management and Floating Support services so you can ensure cross functional working between teams across the Welcome Organisation and provide management cover where necessary.
  • Be an active member of relevant forums and working groups.
  • Identify, develop and review working relationships at an appropriate level with a range of agencies, including Housing, Health, Police, Council department’s Probation, and Social Services etc.
  • Ensure the team meet the basic needs of people using the Drop In and Annsgate.
  • Support the Assistant Manager to ensure all service users have risk assessments

  • Work with the Assistant Manager to ensure the overall quality of service is complaint with the highest level of audit at any time.

  • Lead the team to work in a way where risk is continuously assessed and prevention and de-escalation of incidents is paramount.

  • Ensure that your behaviours and attitudes are congruent with the Welcome Organisations values, mission and objectives

Essential Criteria:

  • 2 years’ experience delivering services to people who have complex needs and can be challenging and/or hard to engage i.e. mental health, alcohol and drug use, rough sleepers etc.
  • Experience of implementing policies and procedures
  • Experience of multi-agency and multi-disciplinary work
  • Good understanding of the nature of good leadership
  • Knowledge of working in a Harm Reduction way
  • Knowledge of planning and coordinating services
  • All round knowledge of issues affecting homeless people including those specific to females
  • Ability to be solution focused

Closing date is 29th Nov 2021 at 12pm

If you think you meet the criteria, please submit your CV to Michael.Mcalinden@mparecruitment.co.uk or call our office on 02895211111 for more information and how to register for this role.