Director, Clinical Recruitment and Retention
Toronto / Greater Toronto Area
$110k to $130k plus benefits

MPA are retained by a Toronto based CRO to recruit for a Director, Clinical Recruitment and Retention. The CRO run early-phase studies, bioequivalence testing, validate new drugs and provide regulatory support for pharmaceutical companies

This role oversees all participant recruitment and pre-screening operations for clinical research studies, including BE and Phase I trials. Develops and executes recruitment strategies, ensures enrolment objectives are achieved, and provides leadership to the Toronto Clinical Recruitment team.

Responsibilities:

• Lead the Clinical Research team to achieve study objectives while ensuring compliance with study protocols, BPSI SOPs, GCP, regulatory requirements, and timelines.
• Establish, monitor, and report on KPIs and performance metrics to drive operational excellence and stakeholder transparency.
• Develop and execute participant recruitment and engagement strategies to maximize enrolment, reduce screen failures and no-shows, and maintain a healthy participant database.
• Collaborate with Marketing to optimize participant acquisition through digital, social, and traditional marketing channels.
• Develop recruitment strategies for specialized patient populations based on study requirements.
• Contribute to the development and review of study protocols, SOPs, quality systems, internal procedures, and participant compensation models.
• Conduct protocol feasibility assessments and provide operational input on study design, recruitment, inclusion/exclusion criteria, laboratory requirements, and compensation.
• Optimize clinic resources, scheduling, and enrolment planning to support efficient study execution.
• Support strategic initiatives, partnerships, and process improvements that enhance productivity, scalability, and cost-effectiveness.
• Evaluate and implement digital solutions to improve participant engagement, operational efficiency, and stakeholder visibility.
• Achieve departmental Objectives and Key Results (OKRs) established by Executive Management.
• Prepare and present strategic plans, performance metrics, and operational updates to internal stakeholders, clients, and sponsors.
• Provide leadership and oversight of Call Centre operations, including workforce planning, performance management, service quality, and recruitment support.
• Communicate recruitment risks, enrolment challenges, and timeline deviations proactively to mitigate study impacts.
• Oversee Clinical Recruiters and Clinical Recruitment Coordinators, ensuring accurate documentation, data management, participant scheduling, and compliance with study requirements.
• Develop and manage study-specific recruitment plans that balance participant safety, clinic capacity, staffing, timelines, and budget considerations.

Qualifications:

• Knowledge of Good Clinical Practice
• Able to work in research setting and aware of the confidentiality that is required in research
• At least 4+ years’ experience in clinical research or related field
• Computer literacy: MS Office, good communication skills, problem solving, organizational and leadership skills
• Relevant previous Management and training experience required

If this opportunity sounds of interest, please reach out to [email protected] for more information.