Customer Service & Sales Support Executive (Temp to Perm)

Location: Derry/Londonderry

Hours: Monday–Friday, 8:00am–4:30pm

Salary: £30,000 + attractive annual bonus

Contract: Full-time, office-based (Temp to Perm)

Join a Team Where Your Work Truly Matters

MPA Recruitment are delighted to be working in partnership with a market leading employer to recruit a Customer Service and Sales Support Executive. Are you passionate about delivering exceptional customer service and supporting a busy sales operation? This is your chance to join a respected, family?run business in Derry/Londonderry—known for its friendly culture, strong values, and commitment to excellence.

We’re looking for an office professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in keeping operations running smoothly. This role is temporary initially but will become permanent for the right candidate.

What You’ll Do

You’ll be a key part of the customer experience and sales process, ensuring every interaction is handled with care and professionalism. Your role will include:

Customer Service

• Respond to incoming calls and customer enquiries with confidence and warmth
• Provide updates on orders, deliveries, and any delays
• Resolve issues quickly and positively
• Offer product advice and support materials

Sales Support

• Process customer orders accurately
• Prepare quotations and pricing
• Identify upselling and cross?selling opportunities
• Research and qualify new leads

Administration & Team Support

• Manage returns, demos, special orders, and service requests
• Maintain detailed customer records
• Provide essential admin support to a team of 7 Business Development Managers

Our Ideal Candidate

• A customer-focused professional who genuinely enjoys helping people
• Strong Bubbly communicator with excellent organisational skills
• Proactive, reliable, and able to work confidently in a busy office
• Experience in customer service, administration, or sales support
• Comfortable using ERP systems (training provided)
• Honest, detail?driven, and a great team player

Benefits

• A welcoming, supportive team in a long-established family business
• A varied role where your contribution makes a real impact
• Full training and ongoing support
• Competitive salary of £30,000 plus an attractive annual bonus