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Community Relationship Specialist (Retirement Sales)

Job description

Community Relationship Specialist (Retirement Sales)

MPA have been retained by a growing retirement home group to recruit for a Community Relationship Specialist to join their team in the Greater Toronto Area. The client improves the lives of seniors through providing best in class Assisted Living, Enhanced and Dementia Care Services.

The client is a dedicated group that share a passion for personalized care and support for their residents. They work towards one goal, delivering the highest standard of care in an open collaborative environment.

In this role as the Community Relationship Specialist, the ideal candidate will play a pivotal role in driving retirement sales to meet and exceed their occupancy targets within their retirement community based in Scarborough. You will focus upon developing key relationships, strategic growth plans through various outreach initiatives in the community with hospitals, social workers, and other healthcare providers. The ideal candidate will be driven, self-motivated with a genuine interest in enhancing the lives of Seniors.

In this role, you will be responsible for:

  • Effectively manage the end-to-end sales process to effectively close strong leads, maximize the number of leads that become residents and consistently meeting sales goals of maintaining full occupancy.

  • Maintain a high standard of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, and other stakeholders.

  • Promptly follow-up on all visits and inquiries.

  • Coordinate all outreach events including trade shows, community seminars, sponsorship, and other special events in order to maximize growth and sales potential.

  • Assist the marketing team with the development and implementation of marketing initiatives to attract prospects and referral sources.

  • Assist in the development and implementation of the annual marketing budget.

  • Keep abreast of relevant market trends and target customer information to maximize sales revenue;

  • Facilitate a smooth transition for new residents by delegating or coordinating move-ins and ensure model suites and/or show rooms are in proper order and always ready for tours.

Education & Qualifications:

  • Business Degree or Diploma with a major in Sales, Marketing, Communications and or Public Relations, or a background in a service industry- related position

  • Minimum 2 years of experience and proven track record in achieving/exceeding targets will be given preference.

  • Experience with successful occupancy of a new development property an asset.

  • Proven experience in prospecting and closing sales providing an excellent customer experience.

  • Preference will be given to candidates with sales experience in the retirement living, healthcare, real estate, pharmaceutical, or hospitality related industries.

  • Must have valid driver’s license, access to a vehicle and be able to travel within the Toronto area

  • Solid knowledge of digital and social media tools/technologies and experience utilizing these within a business environment.

  • Effective presentation and interpersonal skills with clear, excellent written and verbal communication skills.

  • Ability to network, multi-task and promote services.

  • Knowledge of the surrounding area and communities.

  • Computer literate with knowledge of related software programs such as Microsoft Office, Yardi and Point Click Care.


If this opportunity sounds like it would be of interest to you, please submit a recent resume to to initiate a confidential conversation.