Job description
Job Title: Admin Scheduler - 3303
On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Admin Scheduler in the Newtownabbey Area.
Location: Cloughfern Avenue, Newtownabbey
Hours of work: 37 hours per week (Monday-Thursday 8.30-4.30, Fri 8.30-4.00.)
Salary range: £10.98
Closing Date: 7th December 2023
Your Duties:
To accurately diagnose and record maintenance repairs for tenants and triage customer calls to establish work orders for issue to depot operatives.
To schedule or reschedule all appointments to suit customers and or business needs. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs. To communicate and liaise with a range of internal and external stakeholders including customers, depot Supervisors and the organisational Customer Support Unit to help deliver effective maintenance services. To build and maintain a knowledge and understanding of the schedule of rates. To carry out and complete all work to a high quality and in a timely manner to meet contract KPI's. To use a wide range of internal IT systems to record, manage, create, analyse, and retrieve repairs information. To provide a high level of internal and external customer service and following issues through to completion, while ensuring timely escalation to senior management, when required. To represent the organisation as required and provide support and cover for the other team members as and when required.
Your Profile:
Hold a BTEC National Certificate or equivalent Professional or Technical qualification plus at least one year of relevant general administrative experience.
OR
Have five GCSEs or equivalent qualification, plus at least two years of relevant general administrative experience.
OR
Can demonstrate three years of general administrative experience and can demonstrate ongoing learning in the field.
Additional Information:
•A Basic Access NI Check is required at a cost of £18.
How to Apply
To apply for this position please send your CV to chris.oneill@mparecruitment.co.uk
Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111
Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.
MPA Recruitment are operating as an Employment Business in relation to this vacancy.
MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.