Job Title: Admin Officer

On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Admin Officer in the Belfast area.

Location: Adelaide Street, Belfast

Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm)

Salary range: £13.26

Role Overview:

As an Administrative Officer, you will play a key role in ensuring the smooth operation of the office by providing comprehensive administrative support. You will be responsible for various tasks, including data entry, report preparation, and communication with both internal teams and external stakeholders. This is an excellent opportunity for individuals looking to develop their administrative skills in a dynamic work environment.

Key Responsibilities:

• Report Preparation: Assist in the creation and preparation of detailed reports for Senior Management, ensuring high accuracy and consistency.
• Data Entry & Management: Accurately input and update data into the system, maintaining a high level of precision.
• Customer & Stakeholder Communication: Respond to customer queries via email and phone, including handling inquiries from tenants, operatives, and other stakeholders in a professional and timely manner.
• Phone & Email Management: Effectively communicate with internal and external stakeholders over the phone and via email, including dealing with tenants and operatives.
• IT/Telephony Proficiency: Maintain a strong command of office technologies and organizational software, adapting quickly to new tools and systems.
• Mailbox Management: Organize and manage multiple mailboxes, ensuring that all correspondence is handled efficiently.
• Universal Credit & Welfare Benefits Support: Support administrative tasks related to the management of Universal Credit and other welfare benefits, ensuring compliance and accuracy.
• Document & File Management: Assist with the filing, sorting, and archiving of electronic and paper documents to maintain an organized office environment.
• Team Assistance: Provide general administrative support to other teams and departments as needed, ensuring smooth operations across the organization.
• Continuous Improvement: Contribute to process improvements by identifying areas where efficiency can be increased and helping to implement changes.

Your Profile:

• Experience: Minimum of 1 year in an administrative role or office environment.
• Education: At least 4 GCSEs, including English and Maths.
• IT Proficiency: Intermediate-level proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new software quickly.
• Communication Skills: Strong verbal and written communication skills, with a focus on clarity, professionalism, and attention to detail.
• Organizational Skills: Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• Attention to Detail: A high level of accuracy and attention to detail in all tasks, particularly when managing data or preparing reports.

Additional Information:

• Access NI Check: A Basic Access NI check is required, at a cost of £16.

How to Apply:

To apply for this position please send your CV to [email protected]

Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.