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Visitor Welcome Assistant

Job description

Visitor Welcome Assistant

MPA Recruitment are exclusive recruitment partners to the National Trust, a highly regarded organisation, preserving heritages sites and places of interest across the UK.

We are recruiting Visitor Welcome Assistants for The Giants Causeway.

As a Visitor Welcome Assistant, you will cover a range of customer facing duties across the sites, supporting various teams and delivering great service to visitors. You will deliver outstanding customer service to a broad range of visitors and do everything possible to ensure they have a great day. There will be a variety of duties which may range from welcoming and admitting visitors to the site, providing information and orientation, to presentation of public areas.

This is a full time role, working on average 4/5 days a week continuing throughout the year.

Applicants must possess the following skills and experience:

  • Have a positive and friendly attitude coupled with an enthusiastic approach to exceeding customer expectations.

  • A love for the outdoors and countryside.

  • Previous experience working in a customer facing role.

  • Can demonstrate an empathic understanding and adaptable approach to different people’s needs, with a passion to deliver highest standards of customer care.

  • Able to handle complaints and difficult visitor situations.

  • Well organised able to work with minimal supervision.

  • Skilled listener with great people skills, being both customer and results focused.

  • Proven experience of working with measurable targets.

Rewards & Benefits:

  • Online training

  • Pension

  • Holiday Pay

  • Weekly pay (£10.78 p/h)

I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please contact Nicole Thompson on +44 (0)28 7035 7035 or send an up to date CV to nicole.thompson@mparecruitment.co.uk to speak further about this opportunity.