Customer Services, Industrial, Management, Retail, Sales
Job Title: Spares & After Sales
Reporting To: Technical Director
Role: Reporting directly to the Technical Director, the Spares & AfterSales is responsible for the development of the spare parts business and after sales service to new and existing customers. The position responsibilities are to provide a quick and accurate response to all customer enquiries. This is a customer facing position and requires good written, communication and phone manner.
1) Read technical drawings accurately.
2) Liaise with different departments to obtain parts data.
3) Recording customer and parts data to M1 network.
The Spares & After Sales is responsible for providing a quick and accurate response to all customer enquiries in accordance with the following procedure:
Customer contacts spares & after sales requesting quotation for spare part (If available quotes model and serial No of machine). Spares & after sales undertakes to respond to request ASAP and enters enquiry details onto MI (action - within 1 working day of receiving request for quotation).
Identification of a customers’ requirement for a part can sometimes take a considerable amount of research into the company’s archive files to identify the correct part. This task is the responsibility of spares & after sales to consult with colleagues and company design files. (action - within 2 working days of receiving request for quotation).
When all the relevant specification, cost and delivery details of part are collated, Spares & After Sales forwards quotation to customer by email adding photo of part if required. (action - 1 working day of receiving relevant details for quotation).
Part is sourced through one of the following routes: 1) Stocked, 2) Non-stocked, 3) Out sourced.
(action - quotation response time is typically 1 to 2 working days depending on route)
Stocked - Part is picked/packed /shipped from stock via M1.
Non-stocked - Spares & after sales request human resource/admin to raise job card to production manager. This route can take up to 2 working weeks depending on part type and production workload. (action — despatched within 2 working weeks but depends on part type and production workload).
To hear more please contact Lee-Anne at [email protected] or contact our Armagh branch on 028 3753 7591