Spares & After Sales, Ballygawley

Reference:

VAC-2217

Sector:

Customer Services, Industrial, Management, Retail, Sales

Salary:

Competitive

Town/City:

Ballygawley

Contract Type:

Permanent

Talk to us
028 3753 7591

Job Title: Spares & After Sales

Reporting To: Technical Director

Role: Reporting directly to the Technical Director, the Spares & AfterSales is responsible for the development of the spare parts business and after sales service to new and existing customers. The position responsibilities are to provide a quick and accurate response to all customer enquiries. This is a customer facing position and requires good written, communication and phone manner.

 

Responsibilities include:

1) Read technical drawings accurately.

2) Liaise with different departments to obtain parts data.

3) Recording customer and parts data to M1 network.

 

The Spares & After Sales is responsible for providing a quick and accurate response to all customer enquiries in accordance with the following procedure:

 

Customer contacts spares & after sales requesting quotation for spare part (If available quotes model and serial No of machine). Spares & after sales undertakes to respond to request ASAP and enters enquiry details onto MI (action - within 1 working day of receiving request for quotation).

 

Identification of a customers’ requirement for a part can sometimes take a considerable amount of research into the company’s archive files to identify the correct part. This task is the responsibility of spares & after sales to consult with colleagues and company design files. (action - within 2 working days of receiving request for quotation).

 

When all the relevant specification, cost and delivery details of part are collated, Spares & After Sales forwards quotation to customer by email adding photo of part if required. (action - 1 working day of receiving relevant details for quotation).

 

Part is sourced through one of the following routes: 1) Stocked, 2) Non-stocked, 3) Out sourced.

(action - quotation response time is typically 1 to 2 working days depending on route)

 

Stocked - Part is picked/packed /shipped from stock via M1.

 

Non-stocked - Spares & after sales request human resource/admin to raise job card to production manager. This route can take up to 2 working weeks depending on part type and production workload. (action — despatched within 2 working weeks but depends on part type and production workload).

 

To hear more please contact Lee-Anne at [email protected] or contact our Armagh branch on 028 3753 7591 

 

Talk to us
028 3753 7591