Service Advisor

Reference

SA LM 1203

Sector

Customer Services

Salary

£17,000 to £20,000 Per Annum

Town/City

Derry-Londonderry

Contract Type

Permanent

Talk to Leanne Mc Que
028 7136 0070

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MPA Recruitment Ltd are working alongside a very successful and well established car dealership based in the outskirts of Derry.

They have an exciting opportunity for a Service Advisor to join their team.  This role will suit someone with exceptional customer service skills.

Duties and responsibilities:

  • To effectively handle incoming customer calls by creating a friendly and professional impression
  • To receive customer enquiries and determine the customer’s needs, encouraging the customer to make an appointment with the Service Department
  • To have sufficient and current product knowledge to enable accurate information to be given to the customer
  • To ensure the available hours are sold for each day.  To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines
  • Ensure all customers are handled with “Family-like Care”
  • To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures
  • To handle all customers in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies
  • To ensure company processes are followed to improve Customer Satisfaction and retention.  This includes embracing Customer Satisfaction Action Plans and proactively selling Service Plans
  • To ensure a safe working environment for employees by complying with statutory legislation and the Government’s Health and Safety policy.
  • To report immediately any non-conformance to the appropriate Senior Manager

 

You will need to have excellent communication skills and a strong ability to build rapport with customers.

For further information please contact Leanne on 028 71360070 or to apply you can forward your CV to [email protected]

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