Senior Care Co-ordinator Band 5






£11.21 to £17.94 Per Hour





Contract Type:


Supported Housing scheme aims to extend and improve services for people with dementia/mental Health needs through the provision of quality housing and specialist support.  Supported Housing offers an alternative housing solution to people with dementia/mental health needs who are no longer able to live independently within their own home.  The primary aim of the support model is to provide each person with the appropriate support and assistance to live a meaningful life in the community.


The philosophy of care aims to balance the recognition of the impact of Dementia with promoting positive approaches that focus on improving the quality of life for the person and their family.


The principles under pinning all care and support offered are the promotion of individuality, independence, choice, autonomy and empowerment of the person.  The care model focuses on enabling each person to achieve maximum independence and fulfilment by ensuring they have the opportunity to practice and retain daily living skills and empowers the person to be involved and in control of all aspects of their daily life.


A key benefit for the person is that they continue to live independently within an environment which promotes them feeling safe and secure, with care and support available from a dedicated staff over a 24 hour period. The social and built environment is designed to compensate for the person’s disability, to promote orientation and enhance the person’s feelings of well-being


The service  is fundamentally different from a standard domiciliary care service, in that the senior care co-ordinator will work as a member of a team of care partners, providing a combined domiciliary and enhanced support service, which will be individually tailored to actively assist each tenant to achieve maximum independence in their own home.


The role of the senior care co-ordinator is to support the manager in the provision of a holistic person centred service which encourages and promotes the independence, empowerment, choice and dignity of each tenant.


They will assist the manager and support workers in providing an environment which respects privacy and promotes the automomy through consultation and agreement with the tenant.


This is a regulated service and as such the senior care co-ordinator will be required to work to DHSSPS minimum standards which will be regularly monitored and inspected by RQIA.



Main Duties/Responsibilities




To undertake the role of a key worker having specific responsibility for the ongoing assessment, support planning and review of a specific group of tenants.

To assist in the development of a skilled workforce through supervision and training of the care staff team to ensure staff are fully equipped to carry out their role.

To assist the manager in maintain and delivering a high quality, safe and effective service with budget.

To undertake day to day management duties in the absence of the manager.

To undertake day to day supervision and line management of the support staff team and ensure support staff have a clear understanding of the support needs of each tenant.

To co-operate with the duty rota schedule so as to ensure adequate staffing and be flexible at times due to the changing needs of the facility and the tenants.

To work flexible hours including shifts and undertaking sleep-in duties on a rota basis.

To have knowledge of and be responsible for ensuring good practices demonstrated by adhering to the policies and procedures of the Trust and the facility.

To deliver all care and support in line for the Code of Conduct of their professional body.




Person Centred Care


To coordinate and contribute to the assessment process of identifying tenants needs in consultation with them, their relatives and relevant others.

To plan, develop and implement support plans, which reflect the personal strengths, needs and wishes of the individual tenant and promotes maximum choice and independence leading to a more participative and inclusive life in the community.

To participate in the ongoing assessment, monitoring and review of support needs, risks of individual tenants and amending individual records according.

To ensure the physical and personal care needs of the tenant are appropraitely met.  On occassions this may involve providing practical assistance or role modelling to suppport staff  how to more effectively support a tenant to meet their personal care needs.

To support tenants to express their views on the quality of the service they receive which could influence and improve future delivery of services.

To be a role model to Support Workers, promoting good practice through person centred care.

To facilitate support workers in maximising use of technology used in Hemsworth Court.



Activities/Community Involvement


To contribute to the development and maintenance of activities both inside and outside the facility.

To encourage tenants to participate in a programme of recreational and social activities.

To assist and support tenants in maintaining links with their friends and other groups in the community.


Liaising with Family/ Relatives /Friends/ Other Agencies


To provide advice or information on services available from other agencies.

To develop and maintain good relationships with family and friends of tenants and professionals from other voluntary or statutory agencies.

To enable tenants to make contact with family friends or other agencies.

To promote a culture which encourages families to work in partnership with staff at Fairholme to enhance the wellbeing of the tenants.




To support tenants where a complaint/dispute has arisen by enabling their understanding and acting or seeking advocacy on their behalf.

To ensure tenants complaints/concerns are taken and respinded to appropriately within the procedures and assist in having them resolved to the tenant’s satisfaction.

To ensure that all new tenants and new staff are familiar with the complaints procedure.

To refer to the manager any complaint unable to be resolved in accordance with the Trust's complaints procedure.




To undertake daily hand over reports using both verbal and written records to ensure good communication is maintained within care supporte team.

To work with other members of staff/departments to ensure that harmonious relationships are maintained.

To participate in monthly team meetings to ensure effective communication between all persons within the staff team.

To report incidents such as falls, accidents, complaints and work within Trust procedures.

maintain records to comply with all requirements contained in policies and procedures.


Staff Supervision Development and Training


To have responsibility for providing advice, guidance and practical help through personal example to support staff on a day to day basis.

To ensure staff practices reflect the core values of privacy, independence, dignity, choice, rights and fulfilment and that this is demonstrated in practice by all the staff team on a day to day basis.

To participate in a formal programme of supervision which will include planned individual supervision sessions with support staff.

To promote the personal development of support staff in line with the Trust’s PCP/PDP/KFS frameworks.

To participate in the delivery of induction training for new staff.

To participate in staff training initiatives including the promotion of QCF.

To assess and monitor the effectiveness of training for the individual member of staff, the tenants and the organisation.

To undertake training to keep abreast of changes and enhance personal development.

To undertake link worker responsibilities.


Health & Safety


To help maintain a safe environment by complying with the Trust's Health & Safety at Work policy and procedures.

To undertake training and keep up to date in all mandatory training including manoeuvring and handling, infection control, fire prevention policies and procedures ensuring good practice is demonstrated by the care team.

To identify and complete risk assessments whilst working to create an enabling environment for the tenants where they can be encouraged to achieve maximum independence.




The Co-ordinator must comply with the DHSS, RQIA and Trust policies and procedures in       relation to safe storage, administration and disposal of medication.

Assist in the training and monitoring of support staff practices in relation to supporting tenants with administration of their medications.


 Personal Development


To take responsibility for own personal development and undertake training necessary to enhance personal development, knowledge and competence.To undertake training to develop the skills and knowledge to undertake delegated link worker responsibilities.To have knowledge of and be responsible for ensuring good practice is demonstrated by adhering to the Policies and Procedures of the Trust and the Facility.



 Budgetary / Administrative


The senior care Co-ordiantor will be required to assist in ensuring the most efficient and effective use of resources is maintained.To implement and comply with the trust’s Mangaing attendance policy.To undertake the administrative tasks required by the post



Applicants must be aware that in this job they can be supporting people who may demonstrate behaviours

 that they find challenging  and/or  who may be terminally ill.

Manual Handling procedures are a necessary requirement of the job. Training, policies, protective equipment and health surveillance programmes are in place to protect staff and you will be obliged to comply with these. 

The post holder  is also required  to do On Call duties.  This is in addition to the contracted hours.




This post involves working in regulated activity with vulnerable groups.  As such, postholders will be required to register with the Independent Safeguarding Authority.




Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates, and one photocopy of same, issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative.


If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, payslip, National Insurance Card or a birth certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non appointment.


General Responsibilities


Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:


At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.


Be aware of the Human Rights Legislation in relation to the requirements of the post


Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.


Comply with the Trust’s Smoke Free Policy.


Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.


Adhere to Equality and Good Relations duties throughout the course of their employment.


Ensure the ongoing confidence of the public in-service provision.


Maintain high standards of personal accountability.Comply with the HPSS Code of Conduct.

Records Management


All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails.  All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998.  Employees are required to be conversant with the Belfast Health and Social Care Trust policy and procedure on records management and to seek advice if in doubt.


Environmental Cleaning Strategy


The Trusts Environmental Cleaning Strategy recognizes the key principle that “ Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.


Infection Prevention and Control


The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies.  Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff. This includes:-

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);Using the correct ‘7 step’ hand hygiene technique;Being ‘bare below the elbows’ when in a clinical environment;Following Trust policies and the Regional Infection Control Manual (found on intranet);Wearing the correct Personal Protective Equipment (PPE);Ensuring correct handling and disposal of waste (including sharps)  and laundry;Ensuring all medical devices (equipment) are decontaminated appropriately ie cleaned, disinfected and/or sterilised;Ensuring compliance with High Impact Interventions.