Out of Hours Coordinator

MPA Recruitment is a leading provider of health and social care staff throughout Northern Ireland. If you are looking for a job that can fit around your lifestyle or you are simply keen to earn extra money, we have exciting opportunities for you.

MPA are looking for an Out of Hours Coordinator to work from our Head Office in Derry~Londonderry on Saturdays and Sundays from 7am to 7pm. (Shifts times can be varied from 7am-1pm or 1pm-7pm).

Job Description

These roles will be busy and demanding so we are looking for energetic individuals who are passionate about providing an outstanding service.

Responsibilities will include:

·         Telephone, SMS and email contact with both care workers and our clients in the Healthcare Sector in order to successfully place staff into shifts.

·         Work closely with internal MPA staff to ensure efficient handovers are provided and to discuss any issues which may arise.

·         Record all shifts and staff availability on to company database.

·         Adhere to company policies and procedures.

·         Carry out administrative duties.

·         Understand the overall company structure and use initiative to assist in any outstanding tasks.

Person Specification:

·         Previous customer service and administration experience or experience working in healthcare.

·         Demonstrate the ability to provide an outstanding customer service.

·         Ability to multi-task, prioritise and use initiative.

·         Computer literate, particularly with email and MS Excel

·         Excellent interpersonal skills and self-motivation.