ICT Senior Technician

  • Location:

    Knockbracken

  • Sector:

    IT & Technology

  • Contact:

    Jamie Winchester

  • Contact email:

    Jamie.winchester@mparecruitment.co.uk

  • Job ref:

    JW-ICTST

Job Role: Information Communications Technology (ICT) Senior Technician

Job Description:

On behalf of our Client, MPA Recruitment welcomes suitable applications for the role of Information Communications Technology (ICT) Senior Technician.

Reporting to the ICT Manager, the post holder will be responsible for managing ICT Support Services, to include the management of the support and delivery of an extensive range of ICT systems throughout the Trust. In addition, he/she will contribute to the delivery of internal technical projects, within Service Delivery, throughout the entire project lifecycle, ensuring department’s needs are met and that projects are completed within timescale and budget.

The Post holder will be working with all service areas affected by the Service Delivery Project’s within the clients ICT department.

The Post holder will manage the ICT technical support staff and will be responsible for providing technical support and Advice to the ICT desktop support team and staff.

Location: Knockbracken

Salary: £16.04 per hour

Hours of work: 37.5 hours per week

The main duties and responsibilities of the role:

  • To engage with Senior Management and Suppliers on a technical level in the development and implementation of clinical projects which are dependent on ICT infrastructure.

  • 5.

  • Participate in and undertake appropriate tasks for both local and regional ICT programmes of work, reporting on progress as required.

  • 6.

  • Contribute to the formulation of procedures, standards, and guidance for both technical staff and users of the ICT Service desk and ICT support services.

  • 7.

  • Research and monitor ICT developments and where appropriate make recommendations for the introduction of new technologies or systems to support and enhance service delivery.

  • 8.

  • Analyse and resolve complex problems related to ICT service desk and ICT support services

  • 9.

  • To maintain the ICT Asset Register, Systems Catalogue and Contracts Database.

  • 10.

  • To effectively manage the distribution and update of core ICT systems and back-office applications, including the development of contingency plans.

  • 11.

  • Contribute to Service Level Agreement (SLA) negotiations, and review with suppliers at agreed intervals.

Criteria:

A University Degree or a recognised equivalent educational qualification in an ICT discipline

and

A minimum of two years’ experience in the installation and support of the full range of network-based computer systems

and

Experience of managing staff.

OR

HND or recognised equivalent educational qualification in an ICT discipline

and

A minimum of three years’ experience in the installation and support of the full range of network-based computer systems

and

Experience of managing staff.