£30,000 Per Annum
The job holder will be responsible for managing the reservations activities in conjunction with domestic and international partners to produce the required levels of room nights at required rates to achieve the anticipated revenue projections. In addition, to grow the business at the hotel through proactive selling, rate & occupancy management and the effective conversion of all bedroom enquiries.
The job holder will oversee the Front office team and ensure all SOP’s are adhered to, and ensure that customer satisfaction is met as per the current targets.
Duties and Responsibilities:
To ensure that the hotel has an agreed strategy in place and this is communicated as necessary to all departments.Consistently monitor the hotel presence on 3rd party web to ensure the Hotel is live and sellable at all times in line with the strategy.To be involved in the planning, production and execution of a rate management programme that maximises occupancy and rate for the hotel and meets agreed targets.To be fully knowledgeable of competitor activities and proactively benchmark best practice across the wider industry and develop the Hotel in line with or ahead of competitor activities.
Meet revenue targets on a weekly, monthly, quarterly and annual basis.
To be involved in the production of departmental forecasts/budgets as required and communicate figures to the team to aid their understanding of the business and the importance of their contribution to the business success.Analyse historic performance, and forecast future activity weekly, monthly and for at least three periods ahead, and implement initiatives to ensure that targets are met.
Work within the departmental budget figures, maximising revenue and minimising expenditure.
Ability to use standard software applications within hotel.Meet all KPIs as agreed with GM & Directors.To lead and manage the front office team in achieving their own KPIs.
To lead the front office team in the management of all guests to ensure customer retention, growth and customer service to all guests.
Communicate effectively with the sales manager, reservations, C&E, and front office teams to ensure that targets are met & KPIs achieved.
To ensure all the reservations and front office teams are informed on rate management and daily sales strategy to maximise rate and occupancy.
This job description is not exhaustive and a full job description can be obtained when requested; therefore the job holder may be required, from time to time, to carry out tasks as and when requested by Management.