Construction & Engineering
MPA Recruitment has been appointed by a leading Engineering firm to source a Field Service Engineer to join their team. This is a significant organisation which is a true success story in the North West and is continuing to grow; this is a new role within the team representing this ongoing investment in the business.
Your core focus in this role will be to attend Customer Site Locations to repair product and close all assigned calls within SLA; carry out site surveys, installation, preventative maintenance and remedial work as required; and ensure customer satisfaction with service levels and understanding of what work was carried out.
You will set up and install hardware and software systems supplied by the company at a customer’s site; support and maintain systems carried out remotely and on-site; manage customer communications and expectations relating to implementation and support activities and maintaining high levels of customer satisfaction; and ensure that service activities are carried out according to SLA timescales.
You will have a minimum of 2 years’ experience in a customer facing, field service role in the technology support sector and extensive experience in customer facing high pressure roles. You will have an in depth knowledge of hardware, Servers, Storage. System Administration. Windows server and desktop skills. VMware Virtualisation, Zones / containers, VPN, VLAN, Backup, Network, Hardware / OS install and config. Repair, Upgrade, System Patching, Networking, Infrastructure, Rollouts, Technical Support.
You will receive a competitive salary as well as a full benefits package including a profit-share bonus scheme. There will be occasional travel to client sites where you will be further reimbursed with overtime and site rates.
I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please contact Mark Canning at MPA Recruitment on +44 (0)28 7136 0070 or send an up to date CV via the link provided to speak further about this opportunity.
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