Job description
MPA Bangor are currently recruiting for a fulltime permanent ECM Administrator based in Newtownards. This is fantastic opportunity for an efficient, organised and experienced Administrator to join a highly reputable, established and rapidly expanding Domiciliary Care Business.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
Job Duties-
· Direct responsibility for the management of the ECM system (you must have working knowledge of this system)
· Responding to alerts on the system of calls being missed
· Liaising with carers on their attendance and why visits may be late.
· Running reports for management
· Providing support to staff members as required.
· Take part in the On Call out of hours’ service as required.
· Adhering to company privacy policies and procedures at all times.
Person Specification:
· working knowledge of a CM2000 system or similar
•Experience of Domiciliary care / previous Similar role
•Attention to detail
•Able to prioritise, particularly under pressure.
•Great IT skills including email and Microsoft office.
What the company offers
•Salary - £18,000 + Benefits
•Company Pension
•Ongoing Training and support
If you think you meet the criteria, please submit your CV to Stacey.hamlin@mparecruitment.co.uk or call our office on 02895211111 for more information and how to register for this role.