CAE LM 2604
Customer Services, Graduate
£20,000 to £22,000 Per Annum
Our client is a successful and stable group of companies operating in a range of markets globally. With headquarters in the UK and operations in Eastern Europe and the Far East, this organisational group of companies seek to bring together innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed their customers expectations.
They now have an exciting role for an Account Executive to join their team. The post holder will be responsible for the day to day management of individual contracts to fully meet customer requirements including SLA’s and KPI’s.
In conjunction with key account manager provide supervision to contract support and administration.Ensure all sales and contribution targets are achieved.Maintain customer KPIs, service levels and management information as agreed with each customer.Ensure all customer orders are processed in a manner which ensures all customer requirements are met.Identify new tender / sales opportunities within existing customers, and potential new opportunities in conjunction with the Head of Business Development.Manage overhead budgetsDevelop excellent relationships with all customer contactsProduce and analyse timely and accurate reports and management information within a defined period both internally and for customers.Liaise closely with all internal departments to ensure projects are progressingManage and co-ordinate PQQ and Tender submissions liaising with all internal departmentsIn conjunction with key account manager research and qualify new sales opportunitiesPrepare for and lead contract customer review meetings/ internal meetings, take minutes and follow up on agreed actions.
12 -18 months experience in a commercial environmentEducated to Degree level or equivalentExcellent communication skillsAbility to persuade and influenceExcellent planning/Organising skillsCan work on own initiativeCan build relationships easilyClean current driving licence.Required, to undertake a Criminal Records Check.Eligibility to work within EU.Fluency in English
For further information please contact Leanne on 028 71360070 or to apply send your CV to [email protected]