Process customer and third party transactions.
Performance of debt collection activities.
Monitor customer and suspense accounts.
Assist in the resolution of escalated issues.
Review income reports to identify discrepancies and variances in employee pay.
Communicate system related issues to Income Team Leader.
Process and audit transactions and data entry.
Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures.
Candidate must have:
Minimum of 5 GCSE’s to include math's and English language (grades A-C) or equivalent
GCSE English and GCSE Math's (Grades A-C) or equivalent qualification to demonstrate literacy and numeracy
2 A levels or equivalent qualification or higher education
One Years relevant experience.
Knowledge and experience in the use of information technology to include Microsoft Office
Ability to use own initiative and work independently or as part of a team to ensure that performance targets and objectives are met.
Ability to prioritise work to achieve set deadlines
Effective communication skills, orally, written and electronically.