Customer Services, Administration
£18,000 to £20,000 Per Annum
Competitive Pay, Early finish on Fridays, Generous annual leave entitlement
1.Ensure all customer orders are accurately processed within contractual SLA lead times and are acknowledged within 24 hours of processing, including the processing of returns/credits.
2.Customer updates are sent as per individual customer requirement. Update PRIMA as required.
3.Attend Handover and tender meetings to ensure a clear understanding of the contract requirements.
4.Establish excellent customer relationships, and respond to all customer enquiries or problems quickly and efficiently, providing acknowledgement of communication, within 24 hours, where the query cannot be immediately resolved.
5.Produce Account MI reports as required including monthly stock reports, performance report analysis, order updates and any other report as required by the customer and internally.
6.Review overdue invoice report sent from Accounts Dept. and contact customer to resolve overdue invoices.
7.Management of BOMS and costings in Prima ensuring these are up to date and accurate
12 months experience in a similar role
A minimum of 2 years’ experience in an office environment within a manufacturing, construction or retail business
Third Level Qualification, ideally in a business, manufacturing or construction related discipline