Community Equipment & Continence Service Administrator

  • Location:


  • Sector:

    Customer Service & Admin

  • Salary:

    10 Per Hour

  • Contact:

    Michael McAlinden

  • Contact email:

  • Job ref:


  • Duration:

    on going

  • Startdate:


Job Title: Community Equipment & Continence Service Administrator

MPA are currently recruiting a Community Equipment & Continence Service Administrator to provide a Regional Service in respect of receipt, storage, issue, distribution, retrieval, and decontamination of Community Equipment, and includes continence products home delivery service

Hours of work: Monday to Friday 9am - 5pm

Pay Rate: £10.40 PH

General Responsibilities:

  • Operating a PC, using various software packages and IT systems such as Finance Procurement and Logistics (FPL) systems, continence ring back system, Local Community Information Development (LCID) system, ELMS system, Electronic Materials Management and JDA Warehouse system to facilitate the delivery of a Community Equipment and Continence Service.
  • Liaison with professional staff e.g. Occupational Therapist, District Nursing, and Physiotherapists to ensure information on system is up to date and accurate.

  • Scheduling deliveries of equipment and continence pads in conjunction with relevant transport departments.

  • Dealing with members of the public either at the counter or via telephone, ensuring that their product request/issues are dealt with in a courteous and timely manner.

  • Preparation of Equipment Collection Dockets, liaison with clients for scheduling uplift and return of equipment to the warehouse. Proactively seeking to ensure equipment is returned and credited.

  • Responsible for ensuring that the filing of requisitions, delivery and collection notes and all other paperwork is completed daily.

  • Investigate and resolve all customer queries.

  • Input of Non Stock Goods received notes on the system.

  • Action Customer Care Reports - Information, requests/ requisitions, Service and Product Queries as appropriate.

  • Assist in expediting of stock orders to ensure continuity of supply to customers.

Essential Criteria:

12 Month’s relevant experience*

* Experience should be in a customer service/purchasing and logistics environment with regular use of patient administration computer systems and order processing computer systems.

  • Five GCSE’s (including GCSE English Language and GCSE Maths (Grades A* to C) OR equivalent qualification to demonstrate literacy and numeracy OR Higher qualifications
  • All applicants must have one year’s experience working with Microsoft Office software to include Word, Excel and Outlook or similar.
  • Ability to communicate effectively to meet the needs of the service.
  • Ability to work on own initiative and as part of a team.
  • Ability to meet set deadlines.
  • Hold a full current driving license (valid in the UK) and have access to a car at the closing date or have *access to a form of transport which will permit the applicant to carry out the duties of the post in full.

(*This relates only to any person who has declared that they have a disability, which debars them from driving)

If you think you meet the criteria, please submit your CV or call our office on 02895211111 for more information and how to register with us.