Collections Advisor / Telephone Agent

Reference

VAC-2599

Sector

Administration, Customer Services

Salary

£15,700 to £16,000 Per Annum

Town/City

Coleraine

Contract Type

Full time

Closing Date

31/03/2019

Share this Job

MPA are looking for a motivated individual to join our client, a leading debt recovery agency, as they enjoy a period of on-going expansion. You will be provided with the opportunity to develop an in-depth knowledge of key processes and procedures to enable you deliver the highest possible standards of service.

Duties

  • Dealing with inbound and outbound customer calls
  • Managing a set of accounts that are in arrears by negotiating repayment plans to meet the customer's expectations
  • Completing Income and Expenditure forms
  • Referring customers to third parties who can offer independent help if required
  • Producing and sending out settlement letters
  • Recording comprehensive and accurate notes on customer applications
  • Delivering high standards of customer service
  • Ensuring all activities take place in accordance with company values and compliance principles

Criteria

  • Previous experience of working in a call centre desired but not necessary
  • Strong team player with a positive attitude
  • Proven experience of dealing with vulnerable customers
  • Excellent verbal and written communication skills and the ability to build effective working relationships

 

You may also be interested in...

MPA Recruitment are working in partnership with their client who is a well established family run business based outside Omagh in Co Tyrone. This company offers competitive a salary along with career growth for the right candidate. Job Description: Receiving and processing ...
Salary: £8.21 to £9.36 Per Hour Sector: Administration Contract Type: Permanent Town/City: Omagh
Our client is a long established, successful distribution company operating through the North West, Ireland and the UK. They are currently seeking a part-time administrator to join their small but busy office.
Salary: Competitive Sector: Administration Contract Type: Part time Town/City: Derry-Londonderry
MPA Recruitment are working in partnership with their innovate manufacturing client to recruit for an Accounts Administrator to cover a maternity post. Ideal candidate: 1-2 Years’ experience is a similar role 5 GCSE’s including English & Mathematics or equivalent Good und...
Salary: £18,000 to £21,000 Per Annum Sector: Administration Contract Type: Temporary Town/City: Omagh
MPA are looking for a temporary Administrator to cover Maternity (minimum 9 months+) for our client, who is a leading supplier of waste services based in Toomebridge. This is a full time role, working as part of a small team within a weighbridge facility, where you will be res...
Salary: Competitive Sector: Administration Contract Type: Full time Town/City: Toomebridge
Hotel Receptionist MPA Recruitment are exclusive recruitment partners to the National Trust and we are recruiting a Hotel Receptionist for the beautiful Causeway Hotel, located in the heart of the world-renowned Causeway Coastal Route. The 28x bed hotel based at a UNESCO Wo...
Salary: £8.21 Per Hour Sector: Administration, Hospitality Contract Type: Full time Town/City: Bushmills