Job Title: Customer Relationship Manager
Location: Monaghan, Co. Monaghan

Company Overview:

We are a young, dynamic company experiencing continuous growth. We are looking for passionate, motivated individuals to join our team and contribute to our expanding business.

Job Summary:

The role involves fostering and maintaining strong relationships with existing clients while collaborating cross-functionally with our production and design teams. The ideal candidate will have a solid understanding of the decor and interior design industry, excellent customer service and organizational skills, and a passion for delivering innovative solutions to both residential and commercial clients.

Key Responsibilities:

Client Relationship Management:

• Build and nurture long-term relationships with clients to encourage repeat business and loyalty.
• Understand client needs and preferences to offer tailored design solutions that fit their goals and budgets.
• Address client inquiries, concerns, or issues promptly to ensure customer satisfaction.
• Work closely with sales, design, and production teams to ensure alignment with business objectives.
• Coordinate with logistics and operations teams to ensure timely delivery and stock availability.

Sales Strategy & Leadership:

• Develop and implement sales strategies across various markets (residential, commercial, retail, etc.).
• Collaborate with the sales team to achieve targets and maintain high levels of customer satisfaction.

Business Development:

• Identify new business opportunities, including exploring untapped markets and building relationships with potential clients.
• Cultivate and maintain relationships with key stakeholders such as architects, interior designers, contractors, and other industry professionals.

Product Knowledge & Training:

• Stay informed on new products, design trends, and market positioning.
• Provide ongoing product training to the sales team to improve their performance and enhance product knowledge.
• Keep up with industry trends, design styles, and technological advancements to offer innovative solutions to clients.

Market Research & Competitor Analysis:

• Conduct market research to understand industry trends, customer demands, and competitor activities.
• Provide senior management with insights on emerging trends, pricing strategies, and new business opportunities.
• Develop competitive pricing strategies based on market analysis and identify potential business avenues.

Required Skills & Qualifications:

• Proven success in sales, particularly within the decor, interior design, or related industries (e.g., furnishings, architecture, design products).
• Strong communication, presentation, and negotiation skills, both verbal and written.
• Expertise in consultative selling, solution-based selling, and account management.
• Familiarity with Sage200 is a plus (training provided).
• A customer-focused approach with the ability to understand and meet client needs effectively.
• Strong problem-solving skills, with the ability to think strategically and act decisively.

Job Type: Full-time, Permanent
Pay: Starting from €14.00 per hour

Benefits:

• Bike-to-work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Private medical insurance

Schedule: Monday to Friday (No weekends)
Location: Co. Monaghan – must be able to reliably commute or plan to relocate before starting.

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year