Your Duties

• Responding to Inquiries: Efficiently handling queries via Telephone, Webchat, and E-mail. Strong telephony skills required.
• This role involves answering telephone calls and providing advice on phones. Data Management: Performing data entry across various systems. This includes updating records, maintaining databases, and handling customer information with care. Confidential Document Management: Responsible for the meticulous scanning, filing and organisation of confidential documents. Adhering to strict protocols to safeguard sensitive information. 
• Administrative Support: Assisting in various administrative tasks such as scheduling appointments, coordinating meetings and supporting the smooth functioning of the organisation.
• Adherence to Policies and Procedures: Following established protocols, guidelines and policies to maintain compliance and confidentiality in all tasks performed.
• Strong telephony skills required. This role involves answering telephone calls and providing advice on phones.

Your Profile

• At least one year of experience in a similar role. At least 5 GCSEs including Maths and English. IT/Microsoft Office Proficiency.

Additional Information

• A Basic Access NI Check is Required at a cost of £16