A minimum of 5 GCSEs (Grade A-C) to include English Language or equivalent qualifications or higher standard of education and 1 year administrative/ clerical experience
NVQ Level II Business & Administration or equivalent and 1 year administrative/ clerical experience
Duties & Responsibilities:
Ensure all information held both manually and electronically is recorded accurately, held securely and kept up to date.
Use Microsoft Office packages as required to fulfil the duties of the post.
Carry out the full range of outpatient/ward clerk/ reception duties, to include meeting and greeting of patients and all associated computer work.
Arrange appointments for patients which will include telephoning patients as required, issuing appointment letters and all administrative processes involved in the making and follow up of appointments, including booking of interpreters.
Store, retrieve and prepare clinical records for patient attendances and admissions and other hospital activities.
Ensure the security and confidentiality of all patient records and information
Deal professionally with telephone/face to face enquiries from patients and staff and members of the public.
General office duties to include filing, photocopying, scanning, and dealing with incoming and outgoing post.
Maintaining/ordering stationary/stock for the department.
Word processing clinical correspondence.
Provide admin cover for the directorate team as required.