• Location:


  • Sector:

    Medical & Healthcare

  • Salary:

    19000 Per Annum

  • Contact:

    Karen McCready

  • Contact email:

  • Contact phone:


  • Job ref:


  • Duration:


  • Startdate:

    as soon as possible

Job Role: Caseworker

We are pleased to be recruiting to be recruiting a Caseworker for our returning client for their team that cares and provides a service supporting the homeless people in Belfast City Centre.

This is an exciting opportunity to be part of a team of caseworkers meeting the needs of homeless and vulnerably housed clients. As a caseworker you will provide holistic support to a caseload of clients, as well as providing a daily support clinic in the Drop In.

Some clients will be new to homelessness but many will have complex and multiple needs including; repeat homelessness, significant histories of trauma, mental health, addiction and family breakdown and some will also have struggled to engage with other support services which exacerbates and prolongs their homelessness experience and results in them ‘revolving’ around the system.

Working hours and rate of Pay:

37.5 hours - This comprises of a 40 hour week with a daily 30 minute unpaid lunch break. This is a new role that requires a degree of flexibility. We envisage that most hours will typically be between 8am and 6pm Monday to Friday but you will be expected to work evenings/weekends depending on client need.

Salary: £19,032.00 per annum (pro rata)

Benefits: 20 days per annum plus Public/Bank Holidays (or pro rota)

What the role entails:

Build trusting and meaningful relationships with clients whilst keeping within professional boundaries and our ethos of low threshold and high tolerance.
Key-work a caseload, design and implement person-centred and holistic needs/risk assessments and support plans, ensure regular 1 to 1 meetings to review progress towards goals.
Provide a Drop In clinic to meet the needs of those presenting with issues that need immediate support.
Provide varied support to reflect the needs of clients at the stage of homelessness they are in i.e. rough sleeping, temporary accommodation and ‘sofa surfing’.
Maintain accurate records including, handovers, contact notes, case files and databases etc.
Co-operate with the monitoring framework in order to enable external evaluation of the service.
Promote a climate of understanding of the causes and consequences of homelessness.
Keep abreast of relevant developments in the sector including training and other opportunities specific to the role.
Effectively manage time and meet deadlines while having the flexibility to meet the demands of the service and its’ users.

Essential Criteria:

1 year experience supporting clients with complex and multiple needs
Ability to take the lead and work in partnership with other agencies
Ability to access local/community based programmes
Ability to self-manage, work in a team and have excellent organisational skills.
Ability to manage people with challenging behaviour and poor levels of engagement
Excellent written/verbal communication, numerical and interpersonal skills

Closing date is 29th Nov 2021 at 12pm

If you think you meet the criteria, please submit your CV to or call our office on 02895211111 for more information and how to register for this role.