£21,000 Per Annum
NVQ Level 4 (or equivalent) in Health and Social Care housing or management with a minimum of Two years’ experience in implementing support plans to clients with complex needs (e.g. mental health, dual diagnosis, addictions, challenging behaviour)
NVQ Level 3 (or equivalent) in Health and Social Care housing or management with a minimum of three years’ experience in implementing support plans to clients with complex needs (e.g. mental health, dual diagnosis, addictions, challenging behaviour)
Two years’ experience in a staff supervisory position within the last five years.
Practical Skills and Intellectual Knowledge
Knowledge and understanding of Support People QAF2
An understanding of housing legislation and practice issues.
An understanding of legislation relating to safeguarding adults.
An ability to manage workload effectively
Computer literate with a good knowledge of Micro applications
The successful candidate should show or have ability to work in a constantly changing environment, to tackle problems and issues which may arise within the working environment.
Confidentiality and discretion is of the upmost of importance and good leadership qualities essential.
The successful candidate must also be able to have a flexible approach to working hours as evening and weekends may sometimes be required.
The role is to support and promote management direction and show full commitment to the Aims and Values of the client by:
·Working alongside the residents committee, manager and management committee to develop and review policy and procedure in line with changes to legislation.
·Implementing and promoting policies, procedures, management decisions and ethos.
· Effective communication to management, staff and residents.
·Supporting management to develop and implement the strategic plan.
·Motivating staff and residents alike to be part of the overall vision.
·Motivating staff and residents to develop and the overall support offered by the organisation.
To provide supervision and support to the staff ensuring they are treated professionally and impartially by:
·reviewing and accounting for their work.
·planning and prioritising their work.
·reporting back to project manager on agreed outcomes.
To promote an unbiased service to all residents and applicants by:
·Promoting fair access and exit to the service. Ensuring that exclusions are based only on risk level, eligibility criteria and procedures as set in the termination of services and move on policy and that within the criteria they are not excluded because of their:
·gender, martial status or family status
·race or ethnic origin
To co-ordinate and ensure the smooth implementation of support programs for residents by:
·overseeing support staff in the implementation of assessments and agreed support plans ensuring they are in line with the support process policy.
· completing monthly audits of resident’s files, ensuring the evidencing of support work is kept up to date and accurate and in line with QAF2 requirements.
·working front line with residents and staff to identify the training needs of the resident group and liaising with external agencies to facilitate this.
To coordinate the collection and recording of service charges and self-payments of rent shortfalls from the residents, ensuring all evidence is up to date and accurate.
·service user payment record sheet and relevant receipts
·identifying rent shortfall and missed service charge payments and liaising with residents, support workers to ensure that a budgeting plans developed, and a payment plan put in place to pay arrears.
·Overseeing the debt management
To be up to date with, and have a sound knowledge and understanding of the Supporting People QAF2 and assist in:
·Contract management returns
·Self-assessments and action planning
·Quality auditing of the service
To share emergency, call out responsibilities with the Project manager
·Acting as emergency call out contact in relation to any issues regarding staff cover.
If you feel you have the relevant qualifications and experience for this post please call Orlagh on 028 25420136 for a confidential chat to discuss.