Assertive Outreach Co-Ordinator

  • Location:


  • Sector:

    Medical & Healthcare

  • Salary:

    24375 Per Annum

  • Contact:

    Michael McAlinden

  • Contact email:

  • Contact phone:


  • Job ref:


  • Duration:


  • Startdate:


Job Role:Full time - Assertive Outreach Co-Ordinator

We are pleased to be recruiting to be recruiting an Full time - Assertive Outreach Coordinator for our returning client for their team that cares and provides a service supporting the homeless people in Belfast City Centre.

We are looking for an individual who is committed, enthusiastic and self-motivated to join our energetic team.

You will coordinate the Assertive Outreach Team who support people sleeping rough and those engaged in ‘street activity’, many of whom have experienced extreme homelessness and have complex and multiple needs. The service aims to ensure clients have access to accommodation and support which will help them to move on from the street.

Working hours and rate of Pay:

37.5 working hours per week - you will also be entitled to a daily 30 minute unpaid lunch break. Hours will normally be between 8am and 6pm although some weekend and evening work may be required in line with operational requirements.

(*All co-ordinators/managers of services cover the on-call rota usually 1 week in 5/6 for which you will receive an extra payment allowance)

Salary: £24,375.00 (Pro-Rata)

Benefits: 22 days per annum plus Public/Bank Holidays (or pro rota) and Pension Scheme

What the role entails:

  • Uphold a low threshold, high tolerance ethos; promote the principles of harm reduction; and maintain a person-centred approach to service delivery.
  • Create an environment which promotes teamwork, multiagency working, diversity and places service users at the heart of the service.

  • Support Assistant Manager to recruit and induct new members of staff including induction on ‘safe driving’

  • Ensure the Outreach teamwork within our Assertive Outreach, verification and ‘no second night out’ approach.

  • Lead the team in a way that ensures that the prevention and de-escalation of incidents is paramount. If incidents occur ensure staff use de-escalation techniques, emergency first aid and, if necessary, the help of the emergency services and ensure that items used to reduce risk i.e. gloves, first aid boxes etc. are readily available.

  • Ensure the team is fully briefed in relation to risk factors, changes in service user behaviour, work plans and outstanding support tasks.

  • Be an active member of working groups, forums and other external meetings that relate to Outreach.

  • Participate in the Welcome Organisation on-call rota.
  • Be familiar with the work of the Drop-in, Annsgate and Floating Support and provide management cover if required.

Essential Criteria:

  • 2 years’ experience delivering services to people who have complex needs and can be challenging and/or hard to engage i.e. mental health, alcohol and drug use, rough sleepers etc.
  • Experience of implementing policies and procedures
  • Experience of multi-agency and multi-disciplinary work
  • Good understanding of the nature of good leadership
  • Knowledge of working in a Harm Reduction way
  • Knowledge of planning and coordinating services
  • All round knowledge of issues affecting homeless people including those specific to females
  • Ability to be solution focused

Closing date is 18th Jan 2022 at 12pm

If you think you meet the criteria, please submit your CV to or call our office on 02895211111 for more information and how to register for this role.