Customer Services, Management, Administration
Competitive Pay, Early finish on Fridays, Generous annual leave entitlement
Key Tasks/Main Activities:
Maintain customer KPIs, service levels and management information as agreed with each customer, ensuring all targets are achieved.Ensure all customer orders are processed in a manner which ensures all customer requirements are met.Develop excellent relationships with all customer contacts.Process garment exchanges, employee transfers, employee leavers etc. as outlined in the contract, maintaining an accurate customer database.Deal with customer enquiries or problems quickly and efficiently, providing acknowledgement of communication, within 24 hours, where the query cannot be immediately resolved.Produce and analyse timely and accurate reports and management information within a defined period both internally and for customers.Liaise closely with all internal departments to ensure projects are progressing.In conjunction with key account manager research and qualify new sales opportunities.Prepare for and lead contract customer review meetings/ internal meetings, take minutes and follow up on agreed actions.Arrange and attend measuring sessions when required.
Internal stock forecasting system to forecast customer requirements.Monitor, confirm and progress P.O.’s as required, chasing overdue orders when necessary.Liaise with both internal and external suppliers, UK and Overseas regarding the progress of production.Manage stock levels according to individual customer requirements.Setup and manage product costing.Manage the updating of stock figures on internal systems following complete stocktakes and occasional counts.
18 months experience in a customer service/purchasing role.Previous experience of processing orders for customersEducated to Degree level or equivalent.Experienced in the use of MS office.